Refund policy

Printofy Refund & Cancellation Policy

At Printofy, we are committed to providing high-quality custom apparel, workwear, and promotional products. Please read our refund and cancellation policy carefully before placing an order.

1. Change of Mind

• Orders cannot be cancelled, returned, or refunded for change of mind.

• This includes any order placed during normal pricing periods outside of sale events.

2. Sale Event Orders

• Orders placed during a sale or promotional event are final and cannot be cancelled or refunded.

• Sale prices are discounted to provide maximum value; all sales are considered final.

3. Custom Printed or Embroidered Orders

• Any custom printed or embroidered items (including garments with logos, artwork, personalised text, or designs) cannot be cancelled or refunded, as these items are made specifically to your instructions.

• Please ensure that all artwork, logos, and personalisation details are correct before submitting your order.

4. Faulty, Damaged, or Incorrect Items

• Australian Consumer Law (ACL) protects you if a product is faulty, not as described, or unfit for purpose.

• If your item is damaged, incorrect, or defective, please contact us within 7 days of receiving your order with photos and a description of the issue.

• We will assess the issue and provide a remedy, which may include a replacement, repair, or refund, in accordance with ACL.

5. How to Request a Remedy

• Contact our support team via [support@printofy.com.au] with:

  1. Your order number

  2. Photos of the item

  3. Description of the issue

• Our team will review your request and respond within 2 business days.

6. Refund Process

• Refunds will only be issued in cases of faulty, damaged, or incorrect items as outlined in Section 4.

• Refunds will be made via the original payment method once the item is returned (if required) and inspected.

• Please note that delivery costs are non-refundable unless the item is faulty or incorrect.

• 7.Dispatch Times & Delays

  • Most orders are dispatched promptly; however, in rare cases, some orders may take up to 14 weeks to be dispatched.

  • Printofy takes no responsibility for delays beyond our control and any issues arising as a result.

  • We always aim to keep you informed and provide updates if delays occur.

8. Important Notes

• By placing an order with Printofy, you acknowledge that you have read, understood, and agreed to this refund and cancellation policy.

• This policy does not affect your statutory rights under the Australian Consumer Law.